FAQs

Recover unpaid insurance invoices

For UK private practices.
We investigate and chase payment.

Book a demo
Illustrative overhead view of hands comparing invoice records and correspondence

A recovery service for UK private practices. Investigation, authorised follow-up and a clear record of the outcome.

Healthcove

For UK private practices

Resolve what holds up payment

We focus on older insurer invoices that remain unpaid. We investigate the history, prepare responses, chase payment and reconcile the result.

Book a demo
Agreed scope

We handle the recovery work

We investigate the agreed invoices, prepare insurer responses and follow up on payment. We report what has been paid and what remains unresolved.

A clear record of the outcome

Payments, adjustments and unresolved balances

  1. Review the invoice history

    We bring together the invoice, correspondence and earlier follow-up to establish what has already been tried.

  2. Read the insurer response

    We investigate rejections, short payments and requests for information, and identify the evidence needed for a response.

  3. Clarify what is still owed

    We check payments and adjustments to establish the insurer balance, rather than treating every open invoice as recoverable.

  4. Prepare the response

    We prepare the insurer response and arrange any approval needed to send it.

  5. Follow up and reconcile the result

    We carry out the authorised follow-up, track insurer replies and reconcile receipts, adjustments and unresolved balances.

Start with the invoices
that need
another look

See how a one-off recovery project could fit alongside your existing billing arrangements. Start with a free, 30-minute demo.

1

Book a demo

See an example of how we would investigate an unpaid insurance invoice, follow up with the insurer and report the result.

2

Agree a clear scope

If the service fits, agree the older unpaid invoices, records, permissions and responsibilities before recovery work begins.

3

We handle the agreed work

We investigate, chase payment and report payments, adjustments and unresolved balances for each agreed invoice.

A clear next step for each invoice

We investigate why payment is held up, then prepare and pursue the response each case needs.

We investigate the rejection and prepare a response supported by the invoice history and evidence.

Rejected invoices

Review the reason

We identify missing evidence and obtain it from the right person before following up with the insurer.

Further information

Clarify the request

We reconcile receipts and adjustments so you can see what has been paid and what remains unresolved.

Open balances

Check the payment history

Recovery work for older insurer invoices

  • Rejected invoices: We investigate the insurer’s reason, gather the supporting evidence and prepare an authorised response.
  • Missing information: We identify missing evidence, request it from the right person and handle the insurer follow-up.
  • Repeated follow-up: We review earlier emails and calls, then pursue the agreed response and track the insurer’s reply.
  • Unclear balances: We check payments and adjustments, establish the insurer balance and report what is still outstanding.
Support for your practice

We investigate. We follow up. We report the result.

Book a demo

Frequently asked questions

01Who is Healthcove for?

Healthcove is a recovery service for UK private practices with older unpaid insurer invoices. The service is designed for an agreed set of invoices as a one-off project alongside your existing billing arrangements.

02What does Healthcove do, and what do we do?

We investigate the agreed invoices, prepare responses, follow up with insurers and reconcile the outcome. To get started, we need the invoice records and authority to act. We coordinate with your billing team or provider and request missing facts or clinical input when a case needs them.

03What will we cover in the demo?

In a free, 30-minute demo, we’ll walk through an example from unpaid invoice to follow-up and reporting. You’ll see how we would investigate the balance, pursue payment and report the result, and whether a one-off recovery project could fit. No claim records or commitment needed.

Illustrative practice-office desk with an organised case file

Recover unpaid insurance invoices

See how our recovery service would work for your practice. Free, 30-minute demo.

Book a demo
Healthcove

Terms of service

This website describes Healthcove’s invoice recovery service. Requesting a demo is free and does not commit you to a service. Any recovery work requires a separate agreement on scope, fees, responsibilities and access. Website content is general information; no recovery outcome is guaranteed.

Healthcove

Privacy information

Healthcove uses the name, work email and any optional practice, role and message you provide to reply to your demo request and arrange a call. Contact: mahesh@healthcove.co.uk. We process business enquiries for our legitimate interest in answering requests about our service. Name and email are needed to reply; other fields are optional. We do not add you to a marketing list.

Cloudflare hosts this site and provides Turnstile security checks. Neon stores demo requests in our database in the United States. These providers process data to run the site; their services may process data outside the UK. We do not sell your details. Please do not send patient data, claim references or confidential financial details.

We keep enquiry records only as long as needed to handle the request and follow-up, with a target of no more than 12 months for enquiries that do not become client relationships. You can ask to access, correct or delete your data, or object to its use, by emailing us. You can also complain to the Information Commissioner’s Office. This site does not use advertising or analytics cookies. Last updated: 28 October 2026.